Search Results
Login & Registration
How do I register and log into the website?

Only Toyota employees and Dealers can register for the website.  Select the LOG IN button on the website and CREATE ACCOUNT.

Your registration will be sent to Head Office for approval within 5 business days. Once processed you will be sent an email confirming your registration. 

If you have any enquiries regarding your registration please contact toyotamerchandise@toyota.com.au

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Shopping & Ordering
Can I change or cancel my order?

If you wish to change or cancel an order after clicking ‘Place Order’, please email toyotamerchandise@toyota.com.au

NOTE: Orders can only be changed or cancelled if they have not yet been dispatched from our warehouse.

Can I leave things in my Shopping Cart?

Once you have added items to your shopping cart, they will remain in your cart for 24 hours, after which time they will automatically be removed and go back into available stock. If you wish to proceed with your order, ensure you proceed to the Checkout. To view or remove items from your Shopping Cart, go to the Checkout. To remove any items click on the Delete icon on the right hand side of the item description.

How can I obtain my tax invoice?

Once your order is complete and payment confirmed, you will receive an email from Zinc finance containing your tax invoice. Should you require another copy or a statement, please email accounts.queries@zincgroup.com 

I have not received an order confirmation or tax invoice to my email address?

Your order submission may not have been successful. Please contact us at toyotamerchandise@toyota.com.au to check.

Otherwise – your spam filter may be blocking our emails. Ensure to check your junk folder and or settings on your computer.

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Postage & Handling
Is there a delivery charge?

Enjoy free delivery for all online purchases over $50.

Online purchases under $50 will incur a $15 freight charge.

When will my order be dispatched?

Orders placed before 12pm EST will be dispatched either same or next business day.
Orders placed after 12pm EST will be dispatched within 2 business days.

Do you ship internationally?

Yes we can ship internationally but additional freight is charged and must be paid prior to dispatch of goods. 

If you require an international delivery, please contact our Customer Service team at toyotamerchandise@toyota.com.au for a quote.

Please note that pricing does not include any duties and taxes that may be applicable to import items into your particular international destination.

Can I track my delivery?

Once your order has been dispatched you will be notified by email.  Your dispatch notification includes a consignment number and a link to our live order tracking system.   Enter your consignment number to track your order, including dispatch date, delivery ETA or delivery confirmation.

To obtain a ‘Proof of delivery’ you will need to email us at toyotamerchandise@toyota.com.au

How long will it take for my order to be delivered?

All orders are disptched from our Melbourne warehouse, please allow 3-5 business days for delivery.

If you are not present at the time of delivery, you will receive a calling card and may be required to collect your parcel from your local collection centre.

Can I have my order delivered to a PO Box?

We are unable to deliver to a PO Box as orders will require a signature on delivery.

Can I pick up my order for your warehouse?

No. We’re unfortunately unable to allow collections from our warehouse. Our warehouse operates with a highly automated dispatch system which allows us to process orders quickly and efficiently.

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Payment & Security
What payment methods do you accept?

Toyota Dealers and Employees

Payment can be made using your Dealer Code or Credit Card.

External users

Payments can be made by Credit Card only.  We accept payment via VISA and MasterCard only.

Your credit card will be charged at the completion of your order and purchases will be displayed as Zinc Group Pty Ltd on your credit card statement.

Note: All prices per item are inclusive of GST

How secure is my credit card and personal information?

Your security while shopping online is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.

All pages that require you to enter your personal information or payment details on our site are secure. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security. The checkout securely encrypts all payment information which is sent directly to the bank, so we do not store your credit card details.

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Returns & Exchanges
Can I return my order?

If you change your mind on an item, we will exchange or refund provided you return it within 14 days from the date of purchase, unworn and in its original condition with labels attached and with our original invoice.

Toyota Shop is not legally obligated to give refunds off the purchase price on items or exchange them simply because you have changed your mind about the purchase.

Our customers are entitled to a refund if the item is faulty, not of merchantable quality or not fit for its purpose. Our policy under these circumstances is:

You (the customer) are entitled to a refund for items you purchase if the item is:

  1. Faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or
  2. Not ‘of merchantable quality’, meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or
  3. Not fit for its purpose, meaning that the item does not do what you reasonably expected it would;

and you return the item within a reasonable time after purchase and provide proof of purchase. If you do not return the item within a reasonable time, you will not be entitled to a refund at the purchase price but you will be entitled to exchange the goods or have them repaired.

Toyota Consumer reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.

If you are entitled to a refund but you would prefer to exchange the item, we are happy to do this for you.

Can I exchange my order?

Should you wish to exchange the item for an alternative size or colour, please contact the Merchandise team at orders@zincgroup.com. Upon exchange approval, you will be required to enclose with your goods a postage-paid, self-addressed bag (Australian residents only). Please note: all postage costs will be covered by the customer. If the same item is no longer available, a refund will be provided crediting your original method of payment.

We do not offer exchanges for international customers, however, we will gladly refund your purchase to your original method of payment provided all of the Refund Policy conditions are met.

Please note we do not accept returns for underwear.

Please ensure your order #, name, address, phone number and instructions are clearly indicated and send to the address below using Australia Post eparcel (not Express Post).

Att: Toyota/Zinc Returns

83-89 Freight Drive

Somerton VIC 3062 

If you have any questions, please email us at toyotamerchandise@toyota.com.au

What do I do if I have received damaged or incorrect stock?

If you have received the incorrect item or damaged stock, please email toyotamerchandise@toyota.com.au within 21 days of receiving your order. A ‘RA’ – returns authorisation number will be issued so goods can be returned. Zinc will exchange incorrect items or replace damaged / faulty stock at our cost.

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Other
Who is Zinc?

Zinc is Toyota's preferred merchandise provider and the only branded merchandise provider covered by an agreement.

When you order your branded merchandise through Zinc you can be assured that the item reflects our purpose and values and has gained preapproval of Brand Marketing.

 Any other suppliers would need to go through a Procurement process on Toyota's standard contract terms. 

Can I place an order for merchandise that's not on the website?

For any adhoc or customised merchandise, please contact:

Jarryd Wittingslow:

jarryd.wittingslow@zincgroup.com 

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